HOW TO MEASURE FOR THE BEST FIT

Whilst standing, use a measuring tape to measure from your heel to the tip of your longest toe.

It's best to measure both feet and take the measurement from your bigger foot.

Use the guide below to find the required shoe size.

Even though we do our best to provide an accurate shoe size guide, sizes can vary between styles and brands. If the shoe you ordered doesn’t fit, don’t stress! We offer returns and exchanges on all online purchases. Head to our R page to find out how.

REFUNDS

To return an item purchased online for a refund, please e-mail admin@solestruck.com.au with your name and the name of the item(s) you will be returning, to let us know.

Then place the goods (unworn and in their original condition) in a postpak or box (to protect the original packaging) within 21 days from the date of the receipt to: Sole Struck 2/29 Miles Street Mount Isa 4825 QLD.

Sole Struck is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to us when returning an item for a refund or exchange.

Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them. An email will be sent to you confirming this.  

A refund will not be processed if the goods returned do not conform with our returns policy and a return shipping fee charged.

Goods purchased online may only be returned to the Sole Struck store for an exchange or credit note only, in accordance with our in-store policy.

EXCHANGES

You may exchange your online purchase for a different size within 21 days of the invoice date, subject to availability.

If you intend to exchange an item, simply e-mail us as soon as possible with the style, size and colour you require so we can reserve it for you.

Then place the item(s) unworn and in it's original condition in a postpak or box (to protect the original packaging) within 21 days from the date of the receipt, to: Sole Struck, 2/29 Miles Street, Mount Isa, Qld, 4825.

Sole Struck is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to us when returning an item for an exchange.

Sole Struck will cover the cost of the returning parcel back to you, however should you need to replace an item more than once, you will be charged $15 postage to cover return postage.

Exchanged items will only be dispatched on receipt of your parcel. So if you require your shoes urgently, to avoid time delays we suggest you place a new order and request a refund for your initial order.

If more convenient, you may also exchange your goods our Sole Struck store for a different size within 21 days or get a credit note valid for 3 months. Please note that refunds are not available in store unless an item is faulty.

FAULTY GOODS

You may return faulty items purchased on-line for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement. 

If you intend to return a faulty item, please notify admin@solestruck.com.au or phone 07 47 494921 for advice before returning the item.

Goods received will be inspected for manufacturing faults. 

Please note that items deemed subject to fair wear and tear will not be accepted as faulty.  The customer will be notified and the goods returned to them at their own expense.

Refunds for goods deemed faulty, including any postage you paid to receive the goods, will be credited to the credit card you used to purchase the goods.

Sole Struck delivers only within Australia.

We use registered post for all deliveries and aim to process your order by the next working day but unfortunately, we are unable to guarantee time of delivery. Although we hope for delivery of your parcel within 10 working days of receiving your order, depending on your location.

A flat rate of $10.00 for postage and handling applies per order. We offer FREE standard postage for orders valued at $100.00 and over (postage limit may be subject to change during clearance sales).

Express postage is available for $15 for the first pair and an additional $10 for every item/pair after.  Free postage for orders over $100 does not apply if you opt for Express Postage)

We offer a local delivery service to customers with 10km of our Sole Struck store (2/29 Miles Street Mount Isa) at a rate of $5.00 per order.  Free in store pick up is also an option.

To track your goods with Australia Post call 131118 and quote the consignment number e-mailed to you on despatch of your goods or track your goods online via the Australia Post website.

The customer is responsible for any postage incurred if a parcel is returned to Sole Struck unclaimed.